Contact Centre

Business Agility has a long history of providing effective solutions to the Contact Centre market.

Since 1997 Business Agility has been designing and implementing a variety of software solutions to enhance our clients’ business operations within the Contact Centre arena. These solutions include:

• Customer Relationship Management systems.
• Call Centre application integration to Telephony Systems (CTI).
• Outbound campaign management systems.
• Intelligent, skills based routing of calls and work to Call Centre Agents.
• Call Centre Voice Over IP (VOIP/IPT) reporting solutions (calls made/dropped, duration, queue depth, agent efficiency etc).

Business Agility’s solutions provide our clients with more efficient Contact Centre operations, resulting in increased margins and an ability to concentrate on differentiating themselves and driving their businesses forward.