Underpinning a robust end-to-end claim management process – Guidewire ClaimCenter

There’s no greater test of a modern insurer’s information systems than their ability to handle claims in an efficient, cost-effective way. If they’re unable to deliver this, the company risks losing money through inaccuracy, uncompetitive response times and a failure to meet – or exceed – customer expectations. Unfortunately, many insurers have yet to move on from decades-old legacy systems that weren’t designed for the pressures of today’s market. They’re mired down by software that’s impossible to scale to modern workloads, that needs to be reworked whenever internal processes change, and that requires manual input to complete tasks that could be automated. Guidewire ClaimCenter provides a compelling alternative.

Since Guidewire was established in 2001, ClaimCenter has become the industry standard for claims management – in 2014, it was named Gartner’s first-ever Magic Quadrant leader for property and casualty insurance. ClaimCenter is an end-to-end solution that covers the entire claim lifecycle, from submission through advanced adjudication and claim closure. In combining each of these, it provides insurers with an opportunity to continually refine their practices – clamping down on claims leakage, but also offering customers a higher level of service than ever before.

Here at Business Agility, we’ve been working with Guidewire’s technology since 2005. Our track record in ClaimCenter systems integration is second to none – we’ve completed more successful implementations than any other Guidewire partner in the UK, including the first-ever for a London Market insurer in 2007. Our clients include leading UK insurance company Liverpool Victoria; Beazley, a specialist insurer and reinsurer that operates through specific Lloyds syndicates; and StarStone, a global provider of property, casualty and specialty insurance.

If you’re looking to implement a world-class claims management system, automate more of your workflow, or innovate and modernise while controlling operating costs, Business Agility can help.

Underpinning a robust end-to-end claim management process

Unlike most of today’s legacy systems, Guidewire ClaimCenter is designed with flexibility in mind: it has the capacity to meet your needs today, but also as they change in the future. And in covering the entire claims lifecycle, it gives you the opportunity to achieve a wide range of business goals:

  • Improve productivity by automating low-level tasks, giving your claim adjusters more time to focus on evaluation, negotiation and other high-value activities
  • Slash loss costs by cutting back on the inefficiencies and scope for human error that leads to claims leakage, keeping your company profitable in a competitive market
  • Deliver world-class customer service, responding to claims with unparalleled speed and accuracy.

To find out what Business Agility can do for your company, get in touch with us today and together we’ll explore how ClaimCenter can improve your workflow.

Insurance Case Studies
Insurance Solutions
News & opinion