Robust 1st, 2nd and 3rd line support
Recognising that not everyone can commit to long term support contracts and that you may well have access to a reliable support person most of the time but that you may need cover during busy periods or for holiday and periods of sickness and training, we are pleased to announce our new ‘Burndown SharePoint Support Service’.
see here We’ll keep track of the number of hours you’ve consumed and keep you notified of the number of hours remaining on your contract after each call and we’ll warn you when you need to top up.
In the meantime you’ll be able to call us to fix bugs or deal with the daily administration issues that might otherwise bring parts of your business to a halt when your administrator is away or just too busy to react.
Burndown SharePoint Support
The Burndown approach is ideal for organisations that don’t wish to utilise a full-time support service.
By investing in a block of support hours, you only pay for the support time used on an issue-by-issue basis. This provides cost-effective management of your SharePoint implementations. It is perfect if you don’t require an ‘on tap’ service.
This service includes:
- Free SharePoint health-check
- No restriction on the amount of support issues raised
- Regular review meetings
- Proactive and reactive issue resolution
- Complete incident management
- Top-up hours as and when you need them
- Added consultancy days if required
Please contact us to discuss your requirements.