The “build versus buy” decision is a significant one that many Insurers face when looking at their desired Operating Model, strategic goals and existing resources.

The smartphone is now our camera, atlas, web browser, calendar, games console, entertainment centre, dating agency, encyclopaedia, reading library and for some, insurance provider.

Part of automation is the user ‘self-service’ aspect it brings. Essentially this means eliminating the processes that involve a bloated number of people to get a task done. Instead, introducing new processes where a user can get a task done at the push of a button.

With so many different areas of SharePoint support to think about, which ones in particular should you be paying attention to when it comes to support? The initial answer is clear: The areas you need the most in your business.

As a SharePoint specialist, we’d recommend certain best practices.These best practices can avoid over-complicated workflows or workflows that don’t work.