Adapting to forced digital transformation with Microsoft 365

New ways of working are on the cards for us all. A familiar phrase we’re seeing a lot of lately is ‘forced digital transformation’. Many companies are being thrust into a world of remote working and collaboration. For many of us, there is no alternative when it comes to keeping our businesses going other than to adapt to the current circumstances – and adapt well.

Organisations need to be  planning for a new realm of ‘normalisation’ and what that looks like for them. We’re not out of the woods yet with the current landscape affecting so many industries and sectors.

Here’s a question; if we’d known this disruption was going to happen 12 months ago what would we have done differently? What would we have started to plan for? It’s something that should be considered and future planning can be retrofitted around this.

It’s time to think about what you can leverage to instil resiliency, the tools needed to minimise future disruptions.  How is resiliency going to be embedded into your process – into the technology used?

PwC forecast sectors such as Travel, transport, hospitality seeing a downturn from anything between 15% to 40%.

Businesses are being forced to consider what needs to be put on hold – and what can continue. Striking a balance was and still is very important for business survival. – and from this balance we come to understand how resilient that business is given the climate. It is a very difficult situation for a lot of sectors; and no one is immune to it.

Forced digital transformation and security

If the majority are still working and working from home, accessing data is that in a secure manner? Is the information that is being accessed or used or worked on exposed or vulnerable?

Using what we’ve learned in the last 3 weeks – we can see areas of process that businesses want to change which quickly became a priority. Beyond just needing to weather the current storm, but to realise what we can retain – what are we now doing better?

Digital transformation – what and why

Companies need to adapt, and this adaptation is for its people and the processes those people follow and the systems they use.

The people we at Business Agility are talking to have a form stability (the dust has settled).  That’s given them the bandwidth to consider the what happens next. It needs to be recognised that a successful business is one that isn’t going to replaced. It’s one that is adapting with what they have at their fingertips; technology and people.

And it is this that is leading to that digital transformation initiative . Whether it had been pre-thought out or halfway done we find ourselves in a revolutionary state. However, it does mean we’re in a position where there is opportunity to use this a launchpad; where you can leverage existing technology such as the apps within Microsoft 365.

Digital transformation through Microsoft 365

The concept of digital workers should be explored. Having digital workers through initiatives like Robotic Process Automation -and freeing people up to work on skilled strategic support for the organisation. It is our belief that we will see a significant change in working practices in the weeks, months and years to come due to the current disruption we’re facing.

Planning for the new ‘Business as Usual’

It’s important to strike that balance between what is a concern and what is actually a valuable opportunity for your organisation.

Making sure the cloud is adopted so that it’s empowering people not constraining people. This is something all Microsoft 365 users should be embracing as part of their digital transformation journey. Making sure that telecommuting is a seamless experience is equally as vital. Thirdly, communication is at the forefront of your strategy – making sure your business message has parity in these circumstances.

Again, it’s important to note that if a digital transformation program was on the cards regardless of the situation, these are the typical areas you’d build a business cases against.

we’re talking about seamless user experiences, empowering your workforce, automation, RPA, visualisation of data, enhanced security: all the good stuff that we need to be recognising now and what we want to see when we return to business.

How we can help

We have a straightforward proposition – we advise and implement solutions that create efficiencies within organisations. We deliver these solutions using the Microsoft 365 stack. Using the available apps such as data analytics through Power BI, custom applications through PowerApps – system integration work and business process automation. Given the breadth and capability of the 365 stack – we help our clients with all manner of solutions.

Watch our webinar here – we discuss this in more detail