Case Studies | 20 June 2014

Hastings Direct, one of the UK’s fastest growing personal lines insurance providers today announced it has selected new technology to enable a new phase of its digital strategy.

Through the implementation of a User-Experience Platform and Agile Bridge, Hastings Direct aims to deliver a digital workstream programme that will enable self-service capabilities to its customers for a multitude of purposes.

This user experience solution is designed to enhance Hastings Direct’s existing investment in Guidewire PolicyCenter by delivering a rich, consistent experience that can be customised across multiple channels – on any digital device and at any time.

The selected solution has been constructed to extend the functionality of Guidewire InsuranceSuite by:

• Enabling self-service through digital channels (e.g. policy holders can manage their own MTAs, quotations, renewals, claims tracking etc. 24/7)
• Speeding up the delivery of new products to the market
• Allowing policy access via multiple platforms, multiple channels and different browser types
• Enabling customer self-service access across multiple devices (e.g. desktop, mobile, tablet, SmartTV)

“We’re excited to be working with Hastings Direct and supporting its commitment to its customers with this innovative, game changing technology.” – Roy Murphy, CEO, Endava

About the technology – Agile Bridge

Agile Bridge is designed to provide a straightforward integration between various User Experience/Customer Portal platforms and market leading claims management and policy administration solutions, including Guidewire InsuranceSuite.

About the vendor – Endava

Endava designs, delivers and supports robust, scalable technical solutions that optimise your business processes. It specialises in Microsoft and Insurance-specific technologies, such as Guidewire InsuranceSuite and IBSuite. It is an Agile, dynamic and innovative delivery partner with core skills in process automation, workflow, content management, portal development and bespoke insurance solutions.​

About Hastings Direct

Hastings Direct is one of the fastest growing personal lines insurance providers to the UK market, with 1.8 million customers and employing over 2,000 people at sites in Bexhill, Newmarket, Leicester and Gibraltar.

Voted Car Insurer Provider of the Year for the third year running by the public at the Consumer Moneyfacts Awards, Hastings Direct has built its business by championing the customer through its refreshingly straightforward service and products. Hastings Direct offers car, motorcycle, van and household insurance direct to the public.

Hastings Direct is a trading name of Hastings Insurance Services Limited, which also trades via the “People’s Choice” and “insurePink” brands.