Case Studies | 10 December 2020

NFU Mutual, the UK’s leading rural insurer, has selected Endava, Europe’s first ever Guidewire delivery partner, as its Solution Assurance partner, to support a multi-year transformation programme.

The programme will see business critical systems such as Guidewire’s PolicyCenter, BillingCenter, Datahub and Digital products being implemented and integrated with NFU Mutual’s existing infrastructure. The new systems will underpin NFU Mutual’s ‘customer-first’ ethos and enable the insurer to drive greater efficiency, offering its members broader and more innovative products and a rich user experience.

The expanded use of Guidewire Insurance platform will enable NFU Mutual to:

• Ensure more flexible and agile product management that will allow for faster implementation and system changes;
• Introduce new Policy and Administration approach and Digital channels that will enrich customer and agent journeys, greatly enhancing their experiences;
• Increase the capacity for better quality interactions and deeper relationships with customers.

Endava’s deep Guidewire delivery experience in both General Insurance and the London Market, places it in a higher position than other System Integrators. As NFU Mutual’s Solution Assurance partner, Endava will not only ensure the technical oversight, business readiness and quality protection in NFU Mutual’s transformation programme, but will also be a crucial element in the transformation as a holistic whole. For complex system deliveries such as this, it is imperative that effective and proactive quality control is embedded in the heart of the programme to avoid unnecessary and expensive consequences, either now or in the future.

Steve Bower Customer Services Director for NFU Mutual commented “We see the role Endava will play in our PolicyCenter implementation as critical to the successful delivery and adoption of the improvements we deliver for our customers, as we seek to maintain and enhance our passion for market leading customer experience.

“Working alongside our Agile delivery partners PricewaterhouseCoopers we believe a proactive Assurance partnership with Endava will ensure the solution we deliver is grounded in a robust design, not only for a successful initial launch but also giving a sustainable solution over time, as we continue to be a great company to do business with.”

“Effective Solution Assurance is far more than ‘arm’s length’ periodic and retrospective code quality reviews, highlighting areas where improvements could be made in the future…”,   Endava’s Chief Executive Officer, Roy Murphy explained, “…but arming our clients with certified and deeply qualified pairs of eyes and ears that are immersed inside the delivery teams, proactively protecting clients’ transformation programmes from the countless opportunities to fall short of the required standards. As well as technical excellence, this also includes optimising the Agile methodology, the resource profiles and processes, that together will ensure a high-quality delivery, on time and within budget. Previous experience proves that our engagement has saved our clients millions in wasted time and effort as a consequence of poor practice. Prevention is better than cure; it’s important to get it right first time.”

About Endava

Endava is a specialist system integrator with a focus on the delivery of agile technical solutions that remove inefficiencies and improving insurers’ combined ratios.

The types of projects delivered are varied, but a common objective is to bring about greater efficiency. Whether it’s implementing a policy or claims management system, offering Solution Assurance services for transformation programmes, extending capabilities of existing systems or reducing claims leakage, Endava has been instrumental in helping large insurers save money.

Endava’s in-depth knowledge of all lines of business, coupled with an evolutionary approach to replacing legacy applications, enables a risk-reduced engagement and improved solution delivery.

About NFU Mutual

NFU Mutual offers a wide range of products, including general insurance, life, pensions, and investments. These products and services are delivered through the agency network, as well as through a direct sales and service centre. With over 300 offices located in rural towns and villages throughout the UK, NFU Mutual has become part of the fabric of rural life and remains committed to serving the needs of people who visit, live or work in the countryside.

NFU Mutual is proud to deliver more than simply insurance. Making farming safer, supporting rural initiatives across the UK and helping to look after the environment are just some of the ways we do that. To find out more about everything we do to support our communities, visit https://www.nfumutual.co.uk/about-us/responsible-business