Moving from legacy environments to low-touch claims
The benefits of touchless claims are clear; however, insurers need to determine many factors around low-touch claims first.
Lloyds: Faster claims pilot launched
If all goes well, both customers and insurers can look to benefit from the modernisation within the market with faster transactions.
What are the top causes of claims leakage?
There are several causes of claims leakage, and the preventions aren’t always easy to achieve (especially without expertise).
AI is the answer to excellent customer experience in insurance
These days, the USP behind many good smartphone apps is convenience for the customer, rather than just information or entertainment. Why wouldn’t insurers take advantage of this mindset?
A taste of telematics: ‘Try before you buy’ business model
Understandably, consumers will have reservations regarding the pros and cons of telematics. Concerns around data privacy will take precedent; so a method needs to be adopted in order to garner trust in the tech. This is one such method.
