How machine learning can drive revenue for insurers
Upselling products to customers can be difficult without solid intelligence behind what to sell them. This is where machine learning comes in; and with it, recommendation engines.
Touchless claims processing: why insurers should embrace this innovation
Touchless claims processing has been around for a few years, however, the benefits it presents should not be ignored by insurers.
Dealing with disruption in claims: AXA UK’s Waseem Malik, Executive Managing Director of Claims
We were very fortunate to have some time with Waseem Malik, Executive Managing Director of Claims at AXA UK. We discussed the recent disruption, insurers’ readiness/resilience and the importance of culture for insurance.
How will delivery of insurance transformation programmes change?
If insurance transformation is to continue, then insurers need to assess and make decisions on communication and culture of delivery programmes.
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