Insurers should heed the lessons learned from the recent TSB computer crisis
The TSB’s computer crisis has been one of the worst in recent memory. As a major customer service disaster, it is likely to cost the bank millions and stain its reputation for years to come. While still fresh and still causing major issues, it’s wise to take heed and understand if there are any lessons […]
Building a business case for transformation in insurance
In order to compete with new, more agile market entrants, traditional insurers are under pressure not only to cut costs, but also to raise their game when it comes to innovation.
How modernisation is transforming the London insurance market
The market understands that in order to survive, it needs to adapt to technological change, meet new regulatory requirements and compete with more efficient international rivals.
Are insurers ready for the digital revolution?
In just about every industry today, there’s pressure to go digital. This means different things to different people, but generally, it’s about using innovative technology to transform the ways we do business, deliver products and services, and communicate with customers. As such, the digital revolution has big implications for the insurance industry, as well as […]