An insurer’s journey to touchless claims

Resources | | 26 January 2022 |

With more pressure than ever before to innovate digital solutions, insurers are competing against time (and each other) to bring new products to market. The way these products will integrate into existing systems and how they’ll appeal to various customer types is an ongoing challenge. However, many insurers are undertaking the heavy lifting to realise their peerbeating modernisation visions.

Touchless claims is a small part of a very big picture; however many facets must be considered and adhered to. Planning is everything. This white paper has been written to explain how insurers can journey from a very manual claims process to something almost entirely automated.

We assess the barriers and considerations on both business and technical levels (and the overall customer experience) to a touchless claims solution.