Recently, the Insurance Network (TINtech) and Endava conducted a claims practitioner survey to establish what progress the UK insurance sector was making in automating claims, what the main drivers were for automating claims processes, how the business case is perceived (and articulated), and what practitioners see as the key challenges in applying automation in claims. We wanted to dig into that survey. So, we hosted a roundtable that sought to explore those drivers and challenges and also share learnings around strategies for successful implementation. We followed the Chatham House Rule during the session, and we’ve summarised the findings in this report – which I hope you find useful!

Roy Murphy – Partner at Endava