Right First Time: Best Practice top 10

In Right First Time we explore how assuring successful change management and best practice is crucial in insurance transformational programmes. Dynamic software applications allow insurers to transact policies and enable digital platforms more effectively than ever before. However, implementation is not merely a matter of getting it done, but of getting it done right the first time, every time.

Best Practices are the methods, techniques, processes, and tools which the programme has found to produce the highest quality results or enable standardised ways of working.

Our Best Practice top 10 highlights just how useful Best Practices are:

1. Best Practices are the best

Best Practices allow programme participants to utilise the best way of undertaking an activity without having to create a method from scratch.

2. Best Practices enable standardisation

Best Practice provides for standardisation. When an activity is routinely done, where a standard approach is used, everyone involved knows what to expect and what techniques will prove successful.

3. Collaboration

Best Practices are most powerful when formulated collaboratively by programme participants, ensuring ‘buy-in’ and compliance.

4. Specific

What works on one project, might not work on another. Best Practices are best when specific to the project at hand.

5. Best Practice saves time

Instead of having to create a new way of solving a problem, someone may have already done so and stored that solution in Best Practice.

6. Best Practices are essential

Best Practices may include regulatory or legal essentials with which the programme or the software under development must be complied with.

7. Best Practice aids governance

Best Practices allow governance to check that how activities are being done match the approaches decided upon and stored in Best Practice documentation.

8. Best Practice is reflective

Where Best Practices are created by those participating in the programme, they reflect their experiences and decisions.

9. Documentation

Best Practice documentation is centrally stored and accessible by everyone working on the programme.

10. Best Practice changes

As a project progresses, better ways of doing things emerge. As new or amended Best Practices arise, they can be adopted by all programme participants.

How Solution Assurance helps

Solution Assurance is a vital third-party service that assists customers to install and develop effective enterprise insurance software solutions.

Best Practices are routinely used in insurance transformational programmes. Solution Assurance assists programmes in instating Best Practices and helps participants comply with them.