The 2020 global pandemic has seen many industries heavily disrupted. Insurance has been no exception, with the sector experiencing large-scale disturbance. This is leading to a re-focusing of priorities and a speeding up of transformation programmes. From employees working from home, to claims being dealt with differently in the sector, Business Agility were fortunate to have some time with leading insurance professional, Matt Potashnick. He talked through his views and opinion on what has been happening, but importantly, what needs to happen next.
Matt Potashnick, Bio
With over 20 years’ experience in the insurance industry, Matt Potashnick, CIO, serial entrepreneur and cyber security expert, launched two disruptive start ups which enabled customers to buy UK motor and travel / medical insurance online for the first time, sold to AXA and Churchill. Subsequently served as Group CIO of AXA UKI where he undertook large scale transformation including embedding digital culture and customer offering.
What follows in the video below is a Q&A with Matt Potashnick and Business Agility. In the conversation, we touch on areas such as modernisation, culture and how insurance as a sector can use this current disruptive situation as a catalyst for much needed long term change.
Dealing with disruption in claims: AXA UK’s Waseem Malik, Executive Managing Director of Claims
We were very fortunate to have some time with Waseem Malik, Executive Managing Director of Claims at AXA UK. We discussed the recent disruption, insurers’ readiness/resilience and the importance of culture for insurance.
Insurers should heed the lessons learned from the recent TSB computer crisis
The TSB’s computer crisis has been one of the worst in recent memory. As a major customer service disaster, it is likely to cost the bank millions and stain its reputation for years to come. While still fresh and still causing major issues, it’s wise to take heed and understand if there are any lessons […]